RETAIL

Empowering Coles Through BI Health Metrics Optimization

Client

Coles

To revitalize Coles’ Business Intelligence (BI) ecosystem, addressing underutilization, inefficiencies, and security vulnerabilities to drive actionable insights and maximize ROI.

The Challenge

Coles faced significant challenges with their BI framework:

Low User Engagement

A sizable portion of employees either avoided or underutilized the tools due to insufficient training and unclear value.

Escalating

Costs

Inefficiencies in resource allocation and underutilized tools inflated operational expenditures.

Report

Clutter

Outdated, redundant, or irrelevant reports overwhelmed users, leading to confusion and inefficiency.

Data Security

Risks

Increasing concerns about compliance and protection of sensitive information threatened operational integrity.

Strategic Approach by Technology Cue

User Adoption Enhancement

Insight

Identified and analyzed active and inactive users to uncover engagement gaps.

Actions

  • Conducted a comprehensive training program tailored to varying proficiency levels.
  • Identified and empowered highly active users as internal champions to model best practices.
  • Streamlined user onboarding processes to accelerate adoption for new employees.

Outcome

Active user engagement rose by 25%, significantly boosting data-driven decision-making capabilities.

Cost Optimization

Insight

Identified redundancies and inefficiencies in resource allocation.

Actions

  • Consolidated underutilized resources, retiring non-essential tools.
  • Introduced real-time cost monitoring systems to detect waste and optimize expenditures.
  • Shifted to a usage-based cost model, aligning expenses with actual tool utilization.

Outcome

Achieved 15% reduction in operational costs, reallocating savings to strategic initiatives.

Report Maintenance

Insight

A substantial number of reports were outdated, leading to inefficiencies in data retrieval.

Actions

  • Conducted an audit of all existing reports, decommissioning redundant and low-value ones.
  • Implemented a report lifecycle management framework, ensuring regular updates and relevance.
  • Enhanced report searchability through metadata tagging and categorization.

Outcome

Decommissioned 20% of reports, improving system responsiveness and reducing confusion.

Data Protection and Security

Insight

Regulatory compliance and data security practices required fortification.

Actions

  • Implemented advanced threat detection and monitoring tools to preemptively address vulnerabilities.
  • Conducted compliance assessments and addressed gaps with targeted updates.
  • Introduced organization-wide training programs on data handling and security best practices.

Outcome

Achieved full regulatory compliance with zero incidents of data breaches post-implementation.

Outcomes

Increased User Engagement

Boosted employee adoption, ensuring BI tools became integral to decision-making.

Optimized

Costs

Delivered a leaner, more cost-effective BI system aligned with strategic priorities.

Streamlined Report Usage

Reduced noise in reporting, ensuring users had access to precise, actionable data.

Enhanced Security

Cemented trust through demonstrable compliance and robust data protection mechanisms.